1. Ways to pay

We accept the payment options displayed at checkout. Depending on your device and country, these may include:

Availability can change by market. A processor such as Shopify Payments or Stripe may securely process a card transaction, but the customer-facing payment method is the card or wallet selected at checkout. We do not accept cash on delivery.

If an installment or buy-now-pay-later option appears, eligibility, repayment, fees, and credit decisions are controlled by that provider and its terms.

2. Authorization & charge timing

By placing an order, you confirm you are authorized to use the selected payment method and authorize the checkout provider to charge the total shown. Payment is generally authorized or captured when the order is placed, even if fulfillment happens later.

An order confirmation means we received the order; it does not guarantee acceptance. We may perform reasonable payment, identity, address, and fraud checks. If an order is declined or canceled after a charge, we will void the authorization or issue a refund for the affected amount.

3. Currency, taxes & fees

The checkout shows the transaction currency before you pay. If your payment account uses another currency, your bank, card network, wallet, or PayPal may convert the amount and charge a foreign-exchange or cross-border fee. We do not control those rates or fees.

Applicable taxes collected by us are shown at checkout. International import duties or taxes not collected at checkout may be payable to local authorities or carriers under our Shipping Policy.

4. Payment security

Checkout uses industry-standard encrypted connections and payment providers that maintain their own security and payment-card compliance programs. Full card numbers are entered into and processed by those providers; Sun of Bali does not receive or store your complete card number.

No online system can be guaranteed completely secure. Protect your device and payment credentials, and contact your payment provider immediately if you suspect unauthorized use.

5. Declined or failed payments

A payment may fail because of incorrect details, insufficient funds, bank security rules, address mismatch, network interruption, or a provider restriction. Check the information, ask your bank to approve the transaction, or try another method. Please do not repeatedly submit the same payment if several pending authorizations appear.

We may contact you to verify an order. Never send a full card number or security code by email. Sun of Bali will not ask for those details in customer-support messages.

6. Discounts & store offers

Enter a valid code where offered or meet the cart conditions for an automatic promotion before completing payment. Only discounts shown in the final checkout total have been applied. Unless stated otherwise, promotions cannot be combined, exchanged for cash, or added after purchase.

For Buy 2, Get 1 Free, add three eligible pieces and code GIFT is applied at checkout; the lowest-priced eligible piece is free unless the offer says otherwise. Returns can cause the offer and refund to be recalculated under our Return & Refund Policy.

7. Refunds & payment disputes

Approved refunds are sent to the original payment method. We cannot redirect a card refund to another card or bank account. After we issue it, the provider or bank controls posting time; currency changes and bank fees may mean the final local-currency amount differs from the original conversion.

If the original payment method is closed, contact the issuer; it normally routes the refund to the replacement account or explains the next step. For an unfamiliar charge or order problem, contact us first so we can investigate quickly. This does not remove any legal right to contact your payment provider.

8. Payment help