1. Our 30-day promise

This is our voluntary policy in addition to rights you may have under local law. A return is not approved until our team confirms it and provides instructions.

2. What is eligible

To qualify under our voluntary 30-day policy, an item must:

• be requested within 30 days of confirmed delivery;
• be unworn, unused, unaltered, and in resalable condition;
• include original packaging, tags, and proof of purchase; and
• be sent only after receiving return instructions from us.

Items we may not accept

Personalized or custom-made pieces, gift cards, and items clearly marked “final sale” before purchase are not eligible for a change-of-mind return where law permits. For hygiene-protected items, including sealed earrings where applicable, we may decline a return after the protective seal is removed. Faulty, incorrect, or legally protected returns are not excluded by this paragraph.

A gift recipient may request eligible store credit with proof of purchase. Refunds to money are normally returned to the original purchaser’s payment method.

3. How to start

Returns sent without approval, to the sender address on the parcel, or cash-on-delivery may be delayed or refused. Do not send jewelry to our public contact address unless our team specifically instructs you to.

Return shipping

For standard change-of-mind returns, the customer pays return shipping unless the offer or applicable law says otherwise. We recommend a tracked service; we are not responsible for a return lost before it reaches the designated return facility. We cover reasonable return shipping for confirmed damaged, defective, or incorrect items and for eligible free size exchanges.

4. Exchanges

Eligible size exchanges are free within the 30-day window. The original piece must meet the condition requirements above, and the replacement is subject to stock availability. We cover one standard return and replacement shipment for the approved size exchange.

For a different product or style, the fastest route is usually to return the original item and place a new order. If the new item costs more or less, the price difference applies.

5. Damaged, defective, or incorrect items

Inspect your order when it arrives and contact us as soon as practical if something is damaged, defective, or not what you ordered. Include your order number and clear photos of the item, packaging, and delivery label. Keep the item and packaging until we respond.

If we confirm the issue, we will provide a legally appropriate remedy - such as a repair, replacement, refund, or another agreed solution—without charging a restocking fee. Reporting quickly helps us resolve the issue, but it does not shorten a non-waivable legal guarantee.

6. Bundles & promotional orders

Returns are calculated against the offer actually kept. For Buy 2, Get 1 Free and similar promotions, the lowest-priced eligible retained item must remain free. If a return means the remaining order no longer qualifies, the promotion is removed or recalculated and the refund is reduced by the discount that no longer applies.

A piece shown as free has no separate refundable cash value unless applicable law requires otherwise. If that free piece is faulty, we will still provide an appropriate remedy.

7. Refund timing

We inspect returns after they arrive. If approved, we send the refund to the original payment method and confirm by email, generally within 4 business days. Banks and payment providers may need another 5–10 business days to post it.

Original express or upgraded shipping, return shipping, customs charges, and non-recoverable duties are not refunded for a voluntary change-of-mind return, except where applicable law requires. If a refund is overdue after our confirmation, contact your bank first, then email us.

Cancellations before dispatch

Contact us immediately. We will try to stop the order, but cannot guarantee cancellation after processing begins. If it has already shipped, follow the return process. Mandatory cooling-off rights remain unaffected.

8. Your statutory rights

Nothing in this policy limits a right that cannot legally be waived. Depending on where you live, those rights may be broader than our voluntary policy.

European Union and United Kingdom

Eligible distance-sale customers generally have 14 days after receiving goods to tell us they are withdrawing, followed by 14 days to send them back. We refund eligible payments and standard outbound delivery as required by law, and may reduce a refund for handling beyond what is necessary to inspect the item. Legal exceptions—including certain personalized goods and unsealed hygiene-protected goods—may apply.

Israel and other locations

Israeli consumers may have cancellation and remedy rights under applicable consumer-protection law, including rules for distance transactions. Customers elsewhere retain mandatory local rights concerning cancellation, conformity, defects, delivery, and refunds.