1. Who we are

Sun of Bali is an online jewelry brand operated by the legal entity identified in the Contact section below. In this policy, “Sun of Bali,” “we,” “us,” and “our” refer to that operator. For applicable privacy laws, we generally act as the controller or business responsible for the personal information described here.

This policy applies to sunofbali.com, our online store, customer support, marketing messages, reviews, and other interactions that link to it. It does not govern third-party websites or services with their own privacy policies.

2. What we collect

Where it comes from

We collect information directly from you, automatically from your browser or device, from Shopify and other service providers, and from advertising, analytics, payment, fraud-prevention, delivery, and social platforms where permitted.

If you provide information about another person - such as a gift recipient - you confirm you are allowed to do so.

3. Why we use it

Depending on the context and applicable law, we process personal information to:

• take payment, fulfill, deliver, return, exchange, and support your order;
• create and secure accounts, prevent fraud, and protect our customers and store;
• answer questions and provide warranty or customer-care services;
• operate, troubleshoot, personalize, and improve the site and customer experience;
• measure performance and understand how people use our store;
• send service messages and, with any consent required, email or SMS marketing;
• show and measure advertising, including interest-based advertising where allowed;
• comply with tax, accounting, consumer-protection, privacy, and other legal obligations; and
• establish, exercise, or defend legal claims.

4. Cookies, analytics & advertising

We and our partners use cookies, pixels, software development kits, and similar technologies to keep the store working, remember choices, understand performance, prevent fraud, and - where permitted - personalize or measure ads.

You can manage non-essential technologies through the Cookie Preferences control on our site and through your browser. Blocking some technologies may affect how the store works. We honor legally recognized opt-out preference signals, such as Global Privacy Control, where required. Because “Do Not Track” is not a uniform legal standard, the site may not respond to every DNT signal.

For email or SMS marketing, use the unsubscribe link, reply STOP where offered, or contact us. You may still receive necessary order and service messages.

5. Who we share information with

We disclose only what is reasonably needed to service providers and partners that help us run the store, including:

• Shopify and store-hosting providers;
• payment, fraud-prevention, accounting, and tax providers;
• warehouses, manufacturers, carriers, and delivery partners;
• customer-support, email, SMS, reviews, and warranty tools;
• analytics, advertising, and social platforms where enabled and permitted;
• professional advisers, authorities, courts, or parties to a business transaction when legally necessary.

We do not sell personal information for money. Certain advertising disclosures may be treated as a “sale,” “sharing,” or targeted advertising under some US state laws. Where those laws apply, you can opt out through Cookie Preferences or by contacting us. We do not knowingly sell or share the personal information of people under 16.

6. International transfers & retention

Sun of Bali serves customers internationally. Information may be processed in Israel, Canada, the United States, the European Economic Area, and other countries where we or our providers operate. Where required, we use recognized safeguards for transfers, such as adequacy decisions, contractual protections, or another lawful mechanism.

We keep personal information only as long as reasonably needed for the purposes above, including order support, warranty service, fraud prevention, legal claims, and tax or accounting obligations. Retention depends on the type of information, our relationship with you, legal requirements, and whether the information can be deleted or de-identified.

7. Your privacy rights

Depending on where you live, you may have the right to know or access, correct, delete, restrict or object to processing, receive a portable copy, withdraw consent, and opt out of targeted advertising or certain sales/sharing. You may also have the right not to be subject to a decision based solely on automated processing that produces legal or similarly significant effects.

Residents of the EEA or UK may complain to their local data-protection authority. Israeli residents may contact the Privacy Protection Authority. In US states that provide it, you may appeal our refusal of a request. We will not discriminate against you for using an applicable privacy right.

How to make a request

Email Care@Sunofbali.com with “Privacy Request” in the subject. Tell us the right you want to use and the country or US state where you live. We may take reasonable steps to verify your identity and authority. Authorized agents may submit requests where local law allows.

8. Security, children & changes

We use reasonable technical, administrative, and organizational measures designed to protect personal information. No website, transmission, or storage system can be guaranteed completely secure.

Our store is not directed to children under 13, and we do not knowingly collect their personal information. Customers below the age of legal majority should use the store only with a parent or guardian. If you believe a child provided information improperly, contact us so we can review and delete it where required.

We may update this policy when our practices, technology, or legal obligations change. The date above shows the latest revision. Material changes will be communicated as required by law.

9. Contact & complaints