Return & Refund Policy
✨ 30-Day Returns & Exchanges
If you're not 100% satisfied with your jewelry, contact us within 30 days of delivery to request a return or exchange.
📧 Email: Care@SunofBali.com
We’ll walk you through the simple return process step-by-step.
✅ Return Eligibility
To qualify for a return:
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Item must be unused, unworn, and in original packaging
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Tags must be attached
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Proof of purchase is required
Once your return is approved, we’ll email you a prepaid return label and instructions on how to send it back. Please do not send any items before receiving return approval.
📦 Product Conditions We Accept
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Products must be in new condition
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No restocking fees
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Returns are accepted by mail only
🔁 Exchanges
We happily offer free exchanges for items that arrive defective or damaged. Email us with photos at Care@SunofBali.com, and we’ll ship a replacement once your return is tracked.
❌ What’s Not Returnable
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Sale items
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Gift cards
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Digital downloads
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Personal care items
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Items purchased as gifts
💡 Change of Mind
We do not offer returns or refunds for change of mind, including preferences related to color, size, or texture. Please read product descriptions carefully before ordering.
🚫 Cancellations
Orders cannot be canceled once placed. Our system is automated to ensure fast processing and shipping, so we’re unable to stop an order once it begins fulfillment.
💳 Refunds
Once we receive and inspect your return, you’ll get an email confirming approval. If approved, your refund will be issued to your original payment method within up to 4 business days.
⏳ Missing Refunds?
If you haven’t received your refund yet:
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Double-check your bank account
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Contact your card provider (some delays may apply)
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Reach out to your bank
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Still no luck? Contact us at Care@SunofBali.com
📍 Contact Us
Sun of Bali
Smilansky 4, Petah Tikva, IL 4938138
Email: Care@SunofBali.com