Shipping policy

SHIPPING POLICY

Last updated: August 31, 2026

1. Shipping at a glance

Standard shipping is currently free. Most orders are prepared within 3–5 business days, then travel according to the destination estimates below. Stocked pieces may leave sooner; preorder or made-to-order timing will be shown before purchase.

Business days exclude weekends and public holidays. Any delivery date shown at checkout or in an order message is an estimate unless we expressly state that it is guaranteed.

2. Processing your order

After payment is authorized, we check, prepare, and pack your jewelry. Most orders dispatch within 3–5 business days. High-volume launches, holidays, preorder pieces, address checks, or payment reviews can take longer.

You will receive an order confirmation at the email or phone number supplied at checkout. Contact us immediately if an address or item is wrong. We will help where we can, but cannot guarantee changes after processing begins.

If we cannot ship within the promised window, we will notify you, provide a revised estimate, and offer any delay or cancellation choice required by applicable law.

3. Estimated transit times

Transit estimates begin after dispatch:

United States, UK, Europe, Canada, Australia and New Zealand: usually 5–10 business days

Middle East: usually 10–20 business days

Central Asia: usually 10–15 business days

South America: usually 15–25 business days

Remote areas, customs, weather, carrier disruption, peak seasons, and local postal networks may add time. If checkout provides a more specific estimate, that estimate takes priority.

Split shipments

We may send items separately to get available pieces to you sooner. You will not be charged additional standard shipping because we split an order.

4. Tracking your order

When the parcel is ready to travel, we will send a dispatch email with tracking when available. It can take up to 48 hours for the carrier’s first scan to appear. Final delivery is often completed by the local postal or courier network.

If tracking has not moved for several business days, or the estimated window has passed, contact us with your order number. We will investigate with the carrier rather than leave you chasing updates alone.

5. Customs, duties & taxes

International orders may be reviewed by local customs. Checkout will show taxes or duties we collect. If they are not collected at checkout, the destination country may charge the recipient import tax, duty, brokerage, or handling fees. These charges are outside our control and are the customer’s responsibility unless applicable law or the checkout expressly says otherwise.

If a parcel is refused because of unpaid import charges, any refund will be handled after the parcel returns to us and may be reduced by non-recoverable carrier or customs costs where law permits.

6. If delivery does not go to plan

Marked delivered, but not found

Check the delivery address, safe places, household or building members, neighbors, and the local carrier. If it is still missing, contact us promptly. We will review the tracking and available carrier evidence and help with the next step.

Lost, damaged, or incorrect

For a damaged parcel or wrong item, email us as soon as practical with your order number and clear photos of the parcel, label, and item. Keep all packaging until we respond. For a parcel confirmed lost in transit, we will offer the remedy required by law and, where appropriate, a replacement or refund.

Incorrect or incomplete address

The customer is responsible for entering a complete delivery address. If a parcel is returned because the address was incorrect, incomplete, unclaimed, or refused, we can arrange reshipment or a refund after it returns. Additional delivery costs or non-recoverable carrier fees may be deducted where law permits.

Delivery delays

We do not treat a brief carrier delay as a lost parcel. However, this policy never removes a statutory right to cancel or receive a refund when an order is materially late or not delivered.

7. Shipping help

Email Care@Sunofbali.com with your order number and the delivery postcode. Our customer-care team will take it from there.

Sun of Bali
Smilansky 4, Petah Tikva, 4947504, Israel