Shipping policy

Free Worldwide Shipping is currently available during our limited-time sale.

We proudly deliver to customers across the globe. Please review estimated delivery times below:

📦 Estimated Delivery Times

Once your order is dispatched, you will receive a tracking link via email to monitor its journey.
Estimated delivery times by region:

  • United States: 5–10 business days

  • United Kingdom: 5–10 business days

  • Europe: 5–10 business days

  • Canada: 5–10 business days

  • Australia & New Zealand: 5–10 business days

  • Middle East: 10–20 business days

  • Central Asia: 10–15 business days

  • South America: 15–25 business days

Please note: These are estimated timelines based on recent deliveries and do not represent guaranteed delivery windows. While we make every effort to ensure timely arrival, delays caused by customs, local carriers, or remote area logistics may occur. Refunds are not issued for late deliveries that fall outside of these estimates.

🧵 Production Time

All Sun of Bali items are carefully crafted - many by hand. Please allow up to 3-5 business days for production before dispatch.

Once your order ships, you'll receive a tracking number via email.

🚚 Delivery Process & Carriers

We partner with reliable international couriers. Once your package reaches your country, your local postal service (e.g., Canada Post, Royal Mail) will handle final delivery to your address.

📌 Due to potential regional delays or customs impacts, we recommend checking with your local postal service if you are experiencing extended delivery times.

✏️ Order Changes

Need to update your order?
Contact us immediately at Care@SunofBali.com. Once an order is in production or has shipped, we may not be able to modify it.

Please note: Custom and pre-ordered items cannot be exchanged for other designs.

📭 Tracking & Delivery Updates

Once your order has shipped, we’ll email you a confirmation with your tracking link.

Didn’t receive it?
Check your spam/junk folder or contact us at Care@SunofBali.com, and we’ll help you out promptly.

📦 Item Not Received?

If your tracking shows "Delivered" but you haven’t received the package:

  1. Double-check your delivery address

  2. Check with neighbors or building management

  3. Contact your local courier directly

If you're still unable to locate your order, reach out to us at Care@SunofBali.com and we’ll assist further.

💬 Questions?

Our Customer Care Team is here to help.

📧 Email: Care@SunofBali.com